Support Services
The Family Engagement Worker is available in the Centre for two and a half days a week. Referrals can be requested if they are unavailable during the time of your visit.
Alongside the Family Support Worker, the following support is also regularly available:
Storybook Dads enables families to reconnect through the magic of storytelling. Dads in prison can record bedtime stories or messages for their children on CD or DVD, helping them to feel valued as parents.
Inclusion holds monthly sessions at the Visitors’ Centre, offering advice on concerns that may be held by family, friends or for the prisoners themselves around drugs and alcohol.
Himaya Haven CIC works with Black, Asian and Minority Ethnic Communities and supports families of loved ones in custody and prison. They visit the Centre twice monthly and offer a range of service to meet individual needs.
Other information is available at the Centre including:
- Benefits
- Local Family Centres
- Family Information Helpline
- Help with Prison Visits (including cost and procedure)
- Prison terminology
- Visits procedure
Useful Links
Find out how to get help with the cost of prison visits such as travel, overnight stays and meals on the gov.uk website
For support & advice on all aspects of arrest, going to court and prison visit the website
or call: 0808 808 2003
Visit gov.uk/prison-visits to arrange a visit online. You will need a prisoner number, prisoner date of birth and dates of birth for all visitors.
Nation Information Centre on Children of Offenders.
The national Newspaper for prisoners and detainees.
Information about Featherstone Prison including visiting times and contact details.
Risk Hotline
A dedicated telephone number that HMP Featherstone Visitors can call if their relative or friend is being bullied or threatened within the Prison.
01902 703081
Family Information Service
Local authority information and signposting: Dudley, Herefordshire, Gloucestershire, Telford & Wrekin, Sandwell, Staffordshire, Worcestershire.
You can send messages to a prisoner via this website, it takes only a few minutes to sign up and, the message gets delivered to the prison in the next daily batch.
Restart is a new social enterprise dedicated to promoting the health and well-being of people in prison, leaving prison, who have left prison, their family members, support networks, the local community and anyone affected by imprisonment. Restart service include:
Shuttle Service: an affordable and convenient transport from prison to a local bus or train station, this service also extends to support family members, providing a pick up and drop off service to those visiting their loved ones in prison.
Food Share: this service provides a stop gap between release and receipt of benefits and works with a network of foodbanks to support this cause. Food Share also provides emergency food and support to families in need due to their loved ones and main wage earner being in prison.
Find out more:
- restartenterprise.com
- 01902 799787
- shuttle@restartenterprise.com